Return & Refund Policy

Products are eligible for return within [RETURN WINDOW] days of delivery, provided they are unused, in original packaging, and with all tags intact. Certain items, such as personal care products or perishable goods, are non-returnable for hygiene reasons. If you receive a damaged or defective product, please report it within 24 hours of delivery with photographic evidence. We will arrange for a replacement or a full refund after inspection. Customers are responsible for return shipping costs unless the return is due to a ZAAPKART error (e.g., wrong item shipped, damaged product).

All returned items undergo a quality inspection. Refunds or exchanges are processed only after the product meets our return conditions. Refunds are processed within [REFUND TIMELINE] business days of successful inspection. The amount will be credited to your original payment method. For Cash on Delivery orders, refunds will be issued via [COD REFUND PROCESS]. Orders can be cancelled before dispatch. Once shipped, our standard return policy applies.